Content Refreshing Guidelines

Esagio defines a Content Using Customer as a company that has obtained a limited non-exclusive license from Esagio to use and/or display Esagio Content related to that company’s websites on their own platform. For a company to be a Content Using Customer, it is a requirement that the company is subscribing to Esagio’s paid services. 

Esagio defines a Content Using Partner as a company that has obtained a limited non-exclusive license from Esagio to use and/or display specific Esagio Content related to third-party companies on their own platform. It is a requirement that a Content Using Partner has a written and valid partner agreement in place with Esagio.

In this document, a Content Using Customer and a Content Using Partner are collectively referred to as “Content User(s)”. Please refer to the specific contractual terms in place between Esagio and the Content User for a definition of Esagio Content.

Esagio requires that a Content User must adhere to the requirements in this document and in the contractual terms in place between the Content User and Esagio when using Esagio Content.

The Content User’s platform may retrieve Esagio Content from Esagio’s API in real time. However, in some situations, the Content User may need to copy Esagio Content to its own platform and to have its own applications use this copy of the Esagio Content instead of retrieving the Esagio Content in real time. Such needs could arise from e.g. operational requirements for the Content User’s platform or application design. It is the Content User’s decision whether there is such a need.

If the Content User decides to copy Esagio Content to its platform, the Content User assumes and accepts responsibility for keeping the Esagio Content up-to-date and accurate and must comply with the requirements of this document.

Requirements

The Content User must ensure that Esagio Content that is used on the Content User’s platform is always accurate and up-to-date.

By using Esagio Content from Esagio’s API in real time, the Content User will be using accurate and up-to-date Esagio Content.

Should the Content User choose to copy Esagio Content to its own platform, the Content User must ensure that the copy of the Esagio Content is kept sufficiently accurate and up-to-date by complying with the following:

• Ensure that new Esagio Content is reflected on the Content User’s platform within a maximum of 24 (twenty-four) hours after the Esagio Content was created.
• Ensure that changes of Esagio Content are reflected on the Content User’s platform within a maximum of 24 (twenty-four) hours after the change took place.
• Ensure that deletions of Esagio Content are reflected on the Content User’s platform within a maximum of 24 (twenty-four) hours after the deletion took place.
• Own and manage any feedback made to Esagio or to the Content User about Esagio Content used on the Content User’s platform not being updated or being inaccurate and ensure that such feedback is resolved with urgency.